Raise a ticket as an employee

The Helpdesk module lets you raise internal issues or requests directly—such as technical problems, HR policy doubts and payroll queries—ensuring they are formally documented and routed to the right team for resolution.

Steps to raise a ticket (employee view)

1. Navigate to Helpdesk → Raise Ticket.
2. Fill in the required fields:

Field	Description
Category	Select the appropriate issue category (e.g., IT Support, Leave Query). This determines which team or agent will receive the ticket.
Priority	Choose from Low, Medium, or High depending on urgency.
Subject	A brief title or summary of the issue (e.g., "Access Denied to HR Portal").
Description	Detailed explanation of the issue. Include dates, error messages or steps to replicate the issue, if applicable.
Attachments (if applicable)	Upload relevant documents or screenshots to support the query. Useful for technical or payroll concerns.

1. Click Create Ticket.

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Additional notes

• Document Mandatory: If the selected category requires it, you cannot submit the ticket without an attachment.
• Real-Time Tracking: After raising the ticket, you can view:
  • Ticket status (Open, Resolved, Closed)
  • Any responses provided
  • Ticket history
• User Dashboard: All your raised tickets are visible in the "My Tickets" section for easy tracking and follow-up.