How-to
Trusted device verification
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Trusted Device Verification is a security enhancement available in the HRStop Mobile App.
When an employee logs in to the HRStop Mobile App for the first time, the mobile device being used is automatically added as the employee's Trusted Device. This process happens in the background and does not require any additional verification or configuration.
Once the device has been registered as a Trusted Device, HRStop can use it to strengthen the security of mobile-based activities such as attendance.
How Trusted Device Verification works
The first time an employee signs in to the HRStop Mobile App, the current mobile device is automatically registered as the employee's Trusted Device.
Existing users can register the device automatically by updating the application, logging out and logging in again.
No additional setup is required from either the employee or the HR administrator.
Registering a Trusted Device
To register a Trusted Device:
- Update the HRStop Mobile App to the latest version from the Google Play Store or Apple App Store.
- Open the HRStop Mobile App.
- If you are already logged in, log out of the application.
- Log in again using your HRStop credentials.
- The current mobile device is automatically added as your Trusted Device.
No further action is required.
Changing a Trusted Device
If an employee changes their mobile phone due to loss, damage or replacement, the previously registered Trusted Device must first be removed by the HR administrator.
After the existing Trusted Device has been cleared:
- Install the HRStop Mobile App on the new mobile device.
- Log in using the employee's HRStop credentials.
- The new mobile device is automatically registered as the employee's Trusted Device.
Important notes
- Each employee can have one Trusted Device associated with their HRStop account.
- Trusted Device registration happens automatically during login.
- No OTP or additional verification process is required.
- If the employee changes their mobile device, the existing Trusted Device should be cleared before logging in from the new device.
- The new device automatically becomes the Trusted Device after a successful login.
Frequently asked questions
What is Trusted Device Verification in the HRStop Mobile App?
Trusted Device Verification is a security enhancement in the HRStop Mobile App that automatically registers the employee's mobile device as a trusted device after a successful login.
How do I activate Trusted Device Verification in the HRStop Mobile App?
Update the HRStop Mobile App to the latest version, log out if you are already signed in, and log in again. Your mobile device will automatically be registered as your Trusted Device.
Does Trusted Device Verification require any OTP or manual verification?
No. Trusted Device registration happens automatically after a successful login. No OTP, approval or additional verification is required.
Does Trusted Device Verification change the way employees use the HRStop Mobile App?
No. Employees continue using the HRStop Mobile App exactly as before. Trusted Device Verification works in the background.
Can an employee log in to the HRStop Mobile App from a different mobile device?
Yes. If an employee needs to use another mobile device due to loss, damage or replacement, the HR administrator must first clear the employee's existing Trusted Device. The employee can then log in from the new device, which will automatically become the new Trusted Device.
What should I do if an employee loses or replaces their mobile phone?
The HR administrator should clear the employee's existing Trusted Device. Once cleared, the employee can log in from the new mobile device, which will automatically be registered as the Trusted Device.
Can HR administrators reset an employee's Trusted Device?
Yes. HR administrators can clear an employee's existing Trusted Device. After it has been cleared, the employee can log in from another mobile device, which will automatically become the new Trusted Device.
Does Trusted Device Verification improve attendance security?
Yes. Trusted Device Verification adds an additional layer of security to mobile-based activities, including attendance, by ensuring that the employee is using their registered mobile device.
Can an employee have more than one Trusted Device in HRStop?
No. An employee can have only one Trusted Device associated with their HRStop account at a time.
Is Trusted Device Verification available to all HRStop customers?
Yes. Trusted Device Verification is available to organisations using the latest version of the HRStop Mobile App.